FAQs

For your convenience, we have compiled a list of Frequently Asked Questions from our guests so as to hopefully provide you with a few answers prior to your visit:

Which airport should I fly into?

Phoenix Sky Harbor is the closest International Airport.  Flagstaff airport is a small airport about 45 minutes from L’Auberge, US Airways is the only airline and typically a connecting flight is required.

Do we provide shuttle service from the airport?

How long does it take to get from you to the Phoenix airport?

  • Approximately 2 hours

What does the service fee cover?

  • The service fee covers gratuities for the entire staff, excluding food, beverage and the Spa at L’Auberge

Can we bring our own bottle of wine to the restaurant?

  • No, with our liquor license all alcohol has to be purchased through L’Auberge Restaurant on Oak Creek

How do I use my resort credits?

  • Simply sign your spa or restaurant checks to your room and credits will be applied upon check-out.

Do I need to sign up or register for yoga or stargazing?

  • No, you may just show up.

How late does the resort shuttle run and where does it go?

  • 24 hours and will transport guests within a 1 mile radius from L’Auberge

What can gift certificates be used for?

  • They are as good as cash and can be used in all outlets.

Do you have a pet policy?

Are you child friendly?

  • Yes, we welcome guests of all ages.

Are you affiliated with other L’Auberge/Auberge properties?

What is the dress code for your restaurant?

  • Resort casual

Do I have to have an appointment for a site tour?

  • We highly recommend it so we can make sure a sales manager is available for you.

(Restaurant guests) Is there a charge for valet?

  • No, valet is complimentary for all guests

How long does it take to get from you to the Grand Canyon?

  • About 2 hours

Can you fish in Oak Creek from property?

  • Yes with a current fishing license. Find information about Arizona Fishing Licenses here: http://www.azgfd.gov