For your convenience, we have compiled a list of Frequently Asked Questions from our guests so as to hopefully provide you with a few answers prior to your visit:
Check-In is 4 pm daily and check-out is 11 am daily. Should you plan to arrive before or after these times, please contact our front office.
Approximately 2 hours by car.
A 10% service fee per night of your stay (minimum $25) will be added to cover all gratuities for the bell staff, valet, concierge, guest services, housekeeping staff, as well as the following: daily guest activities (yoga, stargazing, duck feeding, etc.), local transportation, daily newspaper delivery, digital New York Times, fitness center and spa steam room and lounge access, free local telephone calls, complimentary bottled water, and welcome beverage upon arrival.
Unfortunately no, with our liquor license all alcohol must to be purchased through Etch Kitchen & Bar or Cress on Oak Creek. We do have an extensive wine list and would be glad to make suggestions.
Once you are at L’Auberge, simply sign your spa or restaurant checks to your room and credits will be applied upon check-out. A full bill will be available at check-out and our guest service agents will ensure everything is correct prior to your departure.
No, none of our daily guest activities require registering. The stargazing activity is open for 2 hours and you may come and go as you please. Our yoga and meditation class sizes are limited, so we suggest that you arrive early. Should you wish to have a private session, please contact the spa directly.
Our resort shuttle is available 24 hours and will transport guests within 1 mile of L’Auberge.
Our gift cards are as good as cash and can be used in both restaurants, Etch Kitchen & Bar and Cress on Oak Creek, as well as L’Apothecary Spa, and towards your guest room. Our gift cards may be purchased online or by calling the resort directly.
Yes, we welcome guests of all ages.
We do not have a dress code for the restaurants, but suggest resort casual. However, we do ask that guests refrain from dining in the restaurants in bathing suits or bathrobes.
We host over 100+ weddings each year and would be happy to share our wedding packages and venues. We highly recommend scheduling a property tour so we can ensure a sales manager is available to assist you personally.
Yes, there is a $10 charge for valet parking for restaurant and spa guests.
Driving from L’Auberge to the Grand Canyon takes about 2 hours; however, there are a few routes that can be taken which may affect this time. Out concierge and front desk team have maps that they will gladly share.
Yes with a current fishing license, we do allow guests to fish in Oak Creek. You many find more information about Arizona Fishing Licenses here. We will also share other local areas for fishing as well as private fishing tours.